If you have ever received a letter from the IRS, your first instinct is to throw up. You panic, you wonder what you may have done wrong, and then you wonder if you should hire professional help. Well, the IRS wants to change our opinion of its department.

The IRS wants to change from an attitude of audits and enforcement to one of outreach. Yes, I said outreach. Over the last two years anyone who has tried to call the IRS to ask a question has been put on hold for more than 30 minutes, and only 53% of the questions we asked have been answered. To quote the current thought process, the IRS is thinking about striving “to create an environment that encourages taxpayer trust and confidence, the IRS must change its culture from one that is enforcement-oriented to one that is service-oriented.”

We have a new administration now, along with a new congress, so who knows what might happen.

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